Heaven 11 AudioBack to Homepage
  • Billie Amp MK3
  • Inside the MK3
  • Preorder Billie MK3
  • Billie Specs
  • Images
    • Image gallery
    • “The Wall of Sound”
      Users’ Systems
    • Instagram Images
  • Shop
    • All Shop Items
    • Amplifiers
    • Tubes
    • Knobs
    • Accessories & Upgrades
    • Swag
    • Free Stuff!
    • Return Policy & Warranty
    • Account Login
  • Info
    • About Us
    • Podcasts & Interviews
    • Contact Us
    • Newsletter Signup
    • FAQ
    • Shipping
    • Customer Care
    • Returns & Warranty
    • Terms & Conditions
    • Privacy Policy
  • Menu Menu
  • Shopping Cart Shopping Cart
    0Shopping Cart

Shipping Rates & Duty Information

Do you offer worldwide shipping?

Certainly! We ship worldwide, except in cases where commercial embargoes apply. If your country is not listed in our system, kindly get in touch with us, and we’ll make the necessary shipping arrangements. Please note that we do not ship to Russia.


What are the shipping costs?

Billie amps enjoy free shipping within the continental US and Canada.  Please refer to the adjacent delivery table for details. The precise shipping cost will be automatically calculated during the checkout process. Next-day delivery rates are available upon request.

Small parcel shipping in the continental USA: Free for orders over $200; $25 flat rate otherwise, via UPS Ground.


What are your shipping and processing times?

Processing Time: Orders typically take 1–3 days to process after placement before being shipped.

Shipping Time: For customers in Canada and the US, expect a shipping time of 1–3 business days, while European orders typically take 3–8 business days.


Where can I find my tracking number?

Upon shipment, you’ll receive an automatic notification via email, providing you with a tracking number and order details.


Anticipating any unexpected delays?

While we strive to meet standard shipping times, unforeseen circumstances like international customs processing and holidays may cause delays beyond our control. Should your package be taking longer than expected, please reach out to us. We’re committed to resolving any issues promptly. For further inquiries, contact us at contact@heaven11audio.com. Our support team is available on business days, Monday to Friday, from 9 am to 5 pm EST. We appreciate your patience. Thank you!

Shipping rates may change at any time.


Billie Amp | Duties and Taxes

There’s no duty fees for U.S. addresses [state sales tax may apply].  Please note that for shipment outside Canada, you won’t be charged any Canadian taxes. Duties and taxes, if any, will be collected by your local government agencies.

The Billie amp is made in Canada, not China, and therefore may be free of import duties. Below is an alphabetical list of countries which have a preferential trade agreement with Canada [i.e. no duty should be charged but a sales tax or VAT may apply]

Australia, Austria, Belgium, Bulgaria, Chile, Columbia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Honduras, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Ukraine, United Kingdom, United States, Vietnam.

Please be aware that this list may change at any moment, as trade agreements can change or be subject to renegotiations. It’s advisable to consult official government sources or international trade organizations for the latest details. Further information can be had by consulting your local customs agencies. The customs classification for the Billie is “Audio amplifier for domestic use”, HS code: 8518.40.80.99, country of origin: Canada.

Billie Amp | Shipping

REGIONBille Amp Shipping Cost
North America
USA & Canada
Free shipping
Alaska & HawaiiUSD$36.29
MexicoUSD$83.48
Central & South AmericaUSD$83.48
Caribbean IslandsUSD$54.44
Europe
Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK…
USD$54.44
Albania, Boznia &Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Greece, Macedonia, Malta, Moldova, Montenegro, Serbia, Turkey, UkraineUSD$90.73
Asia
Hong Kong, Singapore, South Korea, Taiwan
USD$54.44
China, Japan, LaosUSD$65.33
PhillipinesUSD$83.48
Bangladesh, India, Indonesia, Malaysia, Nepal, Pakistan, Thailand, Vietnam…USD$94.36
Asia Pacific
Solomon Islands, Samoa…
USD$94.36
Oceania
Australia, NZ, Tasmania
USD$65.33
Middle East
USD$90.73
AfricaUSD$90.73

2021 © Heaven 11 Inc.

Montreal, Canada
Ph: +1.514.442.5460
Terms & Conditions
Privacy policy

Client Info

FAQ
Shipping
Warrantees & Returns
Firmware Updates
Manuals & How-To Videos

Email Us

General
Careers
Business
Press

Follow Us

  • Instagram
  • Facebook
  • Pinterest
  • Youtube

Language Select

Resize Text

-+=

Scroll to top Scroll to top Scroll to top

We use cookies just to track visits to our website. We don't store personal details. If you continue to use this site we'll assume that you are happy with it ;-)

OK


How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, you cannot refuse them without impacting how our site functions. You can block or delete them by changing your browser settings and force blocking all cookies on this website.

Google Analytics Cookies

These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.

If you do not want that we track your visist to our site you can disable tracking in your browser here:

Other external services

We also use different external services like Google Webfonts, Google Maps and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Vimeo and Youtube video embeds:

Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

Privacy Policy
Accept settingsHide notification only
VIP Waitlist Get notified as soon as this product is back in stock. Rest assured that your email address won't be shared with anyone else -ever.