Do not return your product to Heaven 11 without receiving approval from Heaven 11. The equipment should be packed in its original packing.
All Heaven 11 amplifiers are covered by a 5-year manufacturer’s warranty. This Warranty is offered to the first purchaser only and covers parts and labor, subject to terms & conditions.
What is included in this Warranty?
If a Heaven 11 Audio product is defective in normal domestic use, due to a fault in materials or workmanship, Heaven 11 Audio will at its discretion (and subject to the terms contained herein) either repair or replace it free of charge within a reasonable time after return of such product during the Warranty period to Heaven 11’s address (detailed above). This Warranty is offered to the first purchaser only and covers the cost of parts and associated labor required to correct such defects in materials or workmanship arising and advised to Heaven 11 Audio during a period of Five (5) Years from the original date of purchase.
What is excluded from this Warranty?
This Warranty does NOT cover:
a) damage to Heaven 11 products while in possession of a shipper, retailer, or consumer and not caused by defects in materials or workmanship;
b) damage to Heaven 11 products arising due to or from normal wear and tear;
c) damage or defects caused by abnormal or unreasonable use (including repairs or alterations of products by a person other than Heaven 11 or its nominated repair centres);
d) damage, defects, deterioration, malfunction or failure to meet performance specifications resulting from:
(i) accident, acts of nature, misuse, abuse, neglect or unauthorized product modification,
(ii) improper installation, removal or maintenance, or failure to follow instructions supplied with the product,
(iii) repair or attempted repair by anyone not authorized by Heaven 11 Audio to repair the product,
(iv) shipment of the product,
(v) any cause other than a product defect due to a fault in materials or workmanship;